Latest IC33 English Paper 2

Que. 1 : Ashis is not getting a death claim of his father’s life insurance. He is has submitted the claim documents before 1 years 8 months. The Claim amount is 18 lacs. Now where should he complain against the insurance company?

1.  Distinct Level   2.  Ombudsman   3.  State Level   4.  National Level

Que. 2 : There are certain duties/protocols that the Ombudsman is expected to follow:

1.  A copy of acceptance letter by the insured should be sent to the insurer and his written confirmation sought within 15 days of his receiving such acceptance letter   2.  The copies should be sent to both the complainant and the insurance company   3.  Recommendations should be made within one month of the receipt of such a complaint   4.  All of the above

Que. 3 : The ____________________ needs to be a personal financial planner and advisor, an underwriter, a designer of customised solutions and a relationship builder who thrives on building trust and long-term relationships, all rolled into one.

1.  insurance agent   2.  Life Insured   3.  Life assured   4.  None of the above

Que. 4 : Communication may take place in several forms:

1.  Non-verbal   2.  Written   3.  Oral   4.  All of the above

Que. 5 : Communication may take place in several forms:

1.  Using body language   2.  Oral   3.  Written   4.  All of the above

Que. 6 : Active listening involves:

1.  Always having a warm, confident and winning smile   2.  Providing feedback   3.  Being on time always   4.  All of the above

Que. 7 : There are certain duties/protocols that the Ombudsman is expected to follow:

1.  The copies should be sent to the complainant only   2.  Recommendations should be made within 2 month of the receipt of such a complaint   3.  A copy of acceptance letter by the insured should be sent to the insurer and his written confirmation sought within 15 days of his receiving such acceptance letter   4.  All of the above

Que. 8 : The agent can make a great first impression on the client by:

1.  Demonstrating that you are listening   2.  Paying attention   3.  Being on time always   4.  Providing feedback

Que. 9 : There are certain duties/protocols that the Ombudsman is expected to follow:

1.  Recommendations should be made within 2 month of the receipt of such a complaint   2.  Recommendations have to be accepted in writing by the complainant within 30 days of receipt of such recommendation   3.  The copies should be sent to the insurance company only   4.  All of the above

Que. 10 : There are certain duties/protocols that the Ombudsman is expected to follow:

1.  The copies should be sent to the complainant only   2.  Recommendations should be made within 2 month of the receipt of such a complaint   3.  Recommendations have to be accepted in writing by the complainant within 15 days of receipt of such recommendation   4.  All of the above

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