English New IC33 Paper 3

Que. 1 : The insurer shall comply with the award and send a written intimation to the Ombudsman within ___________________ days of the receipt of such acceptance letter

1.  15   2.  10   3.  7   4.  30

Que. 2 : ____________________________________ :The procedure for filing a complaint is very simple in all above three redressal agencies. There is no fee for filing a complaint or filing an appeal whether before the State Commission or National Commission. The complaint can be filed by the complainant himself or by his authorised agent. It can be filed personally or can even be sent by post. It may be noted that no advocate is necessary for the purpose of filing a complaint.

1.  Consumer Forum Orders   2.  Procedure for filing a complaint   3.  Nature of complaints   4.  Consumer disputes redressal agencies

Que. 3 : The awards by Ombudsman are governed by the following rules:

1.  The insurer shall comply with the award and send a written intimation to the Ombudsman within 15 days of the receipt of such acceptance letter   2.  If the insured does not intimate in writing the acceptance of such award, the insurer may not implement the award   3.  None of the above   4.  All of the above

Que. 4 : There are certain duties/protocols that the Ombudsman is expected to follow:

1.  Recommendations should be made within 2 month of the receipt of such a complaint   2.  The copies should be sent to the complainant only   3.  Recommendations have to be accepted in writing by the complainant within 15 days of receipt of such recommendation   4.  All of the above

Que. 5 : The award should be made within a period of 3 months from the date of receipt of such a complaint, and the insured should acknowledge the receipt of the award in full as a final settlement within ____________________ month of the receipt of such award

1.  3   2.  2   3.    1   4.  4

Que. 6 : There are certain duties/protocols that the Ombudsman is expected to follow:

1.  Recommendations should be made within 2 month of the receipt of such a complaint   2.  The copies should be sent to the complainant only   3.  Recommendations have to be accepted in writing by the complainant within 15 days of receipt of such recommendation   4.  All of the above

Que. 7 : Which of the below will be the most appropriate option for a customer to lodge an insurance policy related complaint?

1.  District Court   2.  Insurance Ombudsman   3.  Police   4.  Supreme Court

Que. 8 : There are certain duties/protocols that the Ombudsman is expected to follow:

1.  Recommendations should be made within one month of the receipt of such a complaint   2.  The copies should be sent to the insurance company only   3.  Recommendations have to be accepted in writing by the complainant within 30 days of receipt of such recommendation   4.  All of the above

Que. 9 : What is the limit of Insurance ombudsman?

1.  10 lakhs   2.  20 lakhs   3.  30 lakhs   4.  40 lakhs

Que. 10 : Which of the below statement is correct with regards to the territorial jurisdiction of the Insurance Ombudsman?

1.  Insurance Ombudsman operates only within the specified territorial limits   2.  Insurance Ombudsman has National jurisdiction   3.  Insurance Ombudsman has State jurisdiction   4.  Insurance Ombudsman has District jurisdiction

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