Que. 1 : Expand the term IGMS.

1.  Integrated Grievance Management System   2.  Insurance General Management System   3.  Indian General Management System   4.  Intelligent Grievance Management System

Que. 2 : Which forum has the jurisdiction to entertain complaints exceeding Rs 100 lakhs?

1.  District forum   2.  State forum   3.  National forum   4.  Municipal forum

Que. 3 : Complaint can be made to the Ombudsman if ___________

1.  If the complaint is pending for a long time in any other court   2.  Complaint can be made within 2 years from the date of rejection   3.  The complainant is not satisfied with the reply given by the insurer   4.  None of the above

Que. 4 : Is there a fee for filling a complaint at the national level?

1.  Rs. 10000   2.  Rs. 15,000   3.  Rs, 5000   4.  No fee

Que. 5 : The awards by the Ombudsman are governed by the following rules

1.  Award should not be more than RS 20 lakhs   2.  Award should be made within a period of 3 months from the date of receipt of the complaint   3.  Insurer shall comply with the award and send a written intimation to the ombudsman within 15 days of the receipt of acceptance   4.  All of the above

Que. 6 : Which act was passed to improve the protection of consumer interests ?

1.  1993 the Malhotra committee   2.  GIBNA 1872   3.  Consumer protection act 1986   4.  None of the above

Que. 7 : Which forum has the jurisdiction to entertain complaints upto Rs 20 lacs

1.  District forum   2.  State forum   3.  National forum   4.  Municipal forum

Que. 8 : Judicial channel for grivience established by the central government is ________________

1.  State Forum   2.  District Forum   3.  National forum   4.  Lifeline

Que. 9 : The ________________ has jurisdiction to entertain complaints, where value of the goods or services and the compensation claimed is up to Rs.20 lakhs.

1.  State Commission   2.  Zilla Parishad   3.  National Commission   4.  District Forum

Que. 10 : Can a complaint be launched against a private insurer?

1.  Complaints can be launched against public insurers only   2.  Complaint can be launched against private insurers only in the Life Sector   3.  Yes, complaint can be launched against private insurers   4.  Complaint can be launched against private insurers only in the Non-Life Sector

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