Que. 1 : The insurer shall comply with the award and send a written intimation to the Ombudsman within ___________________ days of the receipt of such acceptance letter
   1.  15
   2.  7
   3.  10
   4.  30
Que. 2 : ____________________________________ :The procedure for filing a complaint is very simple in all above three redressal agencies. There is no fee for filing a complaint or filing an appeal whether before the State Commission or National Commission. The complaint can be filed by the complainant himself or by his authorised agent. It can be filed personally or can even be sent by post. It may be noted that no advocate is necessary for the purpose of filing a complaint
   1.  Procedure for filing a complaint
   2.  Consumer Forum Orders
   3.  Nature of complaints
   4.  Consumer disputes redressal agencies
Que. 3 : The awards by Ombudsman are governed by the following rules:
   1.  If the insured does not intimate in writing the acceptance of such award, the insurer may not implement the award
   2.  The insurer shall comply with the award and send a written intimation to the Ombudsman within 15 days of the receipt of such acceptance letter
   3.  None of the above
   4.  All of the above
Que. 4 : There are certain duties/protocols that the Ombudsman is expected to follow:
   1.  Recommendations have to be accepted in writing by the complainant within 15 days of receipt of such recommendation
   2.  The copies should be sent to the complainant only
   3.  Recommendations should be made within 2 month of the receipt of such a complaint
   4.  All of the above
Que. 5 : The award should be made within a period of 3 months from the date of receipt of such a complaint, and the insured should acknowledge the receipt of the award in full as a final settlement within ____________________ month of the receipt of such award
   1.  3
   2.  2
   3.  1
   4.  4
Que. 6 : There are certain duties/protocols that the Ombudsman is expected to follow:
   1.  Recommendations have to be accepted in writing by the complainant within 15 days of receipt of such recommendation1
   2.  The copies should be sent to the complainant only
   3.  Recommendations should be made within 2 month of the receipt of such a complaint
   4.  All of the above
Que. 7 : Which of the below will be the most appropriate option for a customer to lodge an insurance policy related complaint?
   1.  Police
   2.  Insurance Ombudsman
   3.  District Court
   4.  Supreme Court
Que. 8 : There are certain duties/protocols that the Ombudsman is expected to follow:
   1.  Recommendations have to be accepted in writing by the complainant within 30 days of receipt of such recommendation
   2.  The copies should be sent to the insurance company only
   3.  Recommendations should be made within one month of the receipt of such a complaint
   4.  All of the above
Que. 9 : What is the limit of Insurance ombudsman?
   1.  10 lakhs
   2.  40 lakhs
   3.  30 lakhs
   4.  20 lakhs
Que. 10 : Mr. Roy had a Life insurance policy of 20 lacs. After his sudden demise his family claimed the same from the Insurer but the insurer rejected the same. Then they applied for a justice in COPA District level. Being unhappy with COPA’s decision they further applied to the Insurance ombudsman. will ombudsman take the case?
   1.  No, because it was beyond Ombudsman limit
   2.  Yes
   3.  No, because the case was in COPA
   4.  None of the above

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